Return Eligibility

We do not accept return requests once the order has been received by the customer and the security seal of the box has been opened.

However, a return request may be raised under the following circumstances:

• The product is received in a damaged condition.
• An incorrect product has been delivered.
• The product is defective or non-functional (dead on arrival).

In such cases, the buyer must submit a return request within 48 hours of delivery through our customer care email or phone number.

Return Process & Requirements

• The product’s serial number, part number, or item number must match the details mentioned on the invoice. Returns will not be accepted if these numbers do not match.
• Customers are strongly encouraged to record a video while receiving the package from the delivery personnel and unboxing it to document the product’s condition. This evidence will help expedite the return process and facilitate quicker decision-making.